It turns out my computer really was sick. It needed a total reformat, an anti-virus which I had neglected to keep current which led to a virus when Creative One accessed her face book. Also needed a new fan and a new cd burner. It wasn`t reading discs.
We found a fellow who comes to the house, picks it up and returns it and puts it all back together. He picked it up yesterday and returned it at 0900 this am. It is like a new computer.We will hope all works well.
I hope Granny`s computer saga is over.